Do Bizzi Beez do commercial cleaning?

While our heart lies in residential cleaning, we're also here for small commercial operations.

Think medical suites, small offices, and more. If you're curious about commercial cleaning, our friendly customer care team is ready to help. We can even arrange a visit to the premises for a personalized quote, ensuring your space gets the attention it deserves!

Do you do cleaning for Work Cover claims, NDIS, or TAC?

Currently, Bizzi Beez doesn't provide cleaning services for Work Cover claims, NDIS, or TAC.

While we specialise in residential cleaning, our focus is on making homes shine and ensuring our customers are delighted. If you have any other cleaning needs, we're here to assist! We offer a flexible range of professional cleaning services designed around your needs, whether it’s regular upkeep, a seasonal refresh, or a full end-of-lease clean.

How is payment organised?

Payment is settled on the day of each clean, directly to your franchisee, by cash or internet transfer.

There are no platform fees or middle-step charges. The arrangement is simple and direct between you and your franchisee.

There is limited free parking, is this ok?

We kindly request that parking arrangements are made available for our cleaning teams.

In cases where parking comes with a fee or the free parking limit is exceeded, no worries – the parking cost will be added as part of the cleaning cost. We're all about making things smooth and hassle-free for you!

Are your cleaners insured and police checked?

Yes. Every Bizzi Beez franchisee carries their own insurance and undergoes a police check before joining our network.

We take the trust you place in us seriously. The cleaners who walk through your door are vetted, trained and accountable.

What happens if something is damaged during a clean?

In the rare event something is damaged during a clean, please let us know straight away and we will work with you to make it right under our standard incident process.

Our teams take care in every home, and any concerns are followed up promptly through our franchisee and insurance procedures.

Can I skip, reschedule or cancel a clean?

Yes, you can skip, reschedule or cancel. For ongoing services, contact your dedicated cleaning team directly. For new bookings not yet started, contact our office during business hours.

Office hours are Monday to Friday, 8.30am to 4.30pm. Messages left after hours are returned the next business day from 8.30am.

Do I need to tidy up before the cleaners arrive?

A quick tidy-up of personal items, toys, paperwork and clothing helps our cleaners focus on the cleaning itself, which means you get more value out of every visit.

You do not need to clean before we arrive, but clearing benches, dining tables and floors lets our team work efficiently and reach the surfaces that matter.

Do you steam clean carpets?

No, carpet steam cleaning is not included in our service. We do thoroughly vacuum carpeted areas and upholstered furniture as part of the clean.

For professional carpet steam cleaning in Melbourne, we recommend our trusted partner Drytron, who can be booked separately.

Do I need to provide cleaning equipment or products?

No. Our Bizzi Beez teams bring all the professional cleaning equipment and products needed to complete you clean.

But if you would like us to use particular products you already have, simply let your cleaning team know on the day.

Can you remove mould?

Absolutely, we've got the know-how to tackle mould! Our Bizzi Beez teams come equipped with mould removing chemicals that we'll use upon your request, specifically in bathroom tiled areas. However, it's important to note that while we give it our best shot, we can't guarantee that all mould will be removed. We're here to make your space as fresh and clean as possible!