Frequently Asked Questions
Find answers to commonly asked questions about our cleaning services, scheduling, pricing, and more. If you have a question that is not listed here, feel free to reach out to our friendly team for assistance. We're here to help!
How is payment organised?admin
When it comes to payment, we've got you covered! Payments are always settled on the day your clean is done. You can choose to pay by cash or conveniently make an internet transfer directly into your franchisee's account. The best part? All payments are made directly to the franchisee, making it hassle-free for you.
How do I cancel my cleaning?admin
We've got you covered if you ever need to reschedule or cancel your cleaning. Here's the lowdown:
For your regular ongoing cleaning, feel free to reach out directly to your dedicated cleaning team to make the change.
If your cleaning hasn't started yet, you can get in touch with our booking office via phone or email. Just remember, cancellations can be sorted out during office hours (Monday to Friday, 8:30 AM to 4:30 PM).
If you're leaving a cancellation message after hours, no worries! Just keep in mind that our friendly response will be on its way after 8:30 AM the next business day.
How is Bizzi Beez different from other cleaning companies?admin
Ah, that's the Bizzi Beez magic! We stand out from the crowd in a few fantastic ways:
- We're not just a cleaning company – we're a family of franchisees. When you welcome us into your home, you're inviting owners who are personally invested in making your space shine.
- Consistency is our thing! With us, you'll have the same dedicated cleaner each time for your regular service. It's like having a cleaning buddy who knows your home inside out.
- Your peace of mind matters to us. Every Bizzi Beez franchisee comes armed with insurance, ensuring your home is well-protected.
- Safety first! Rest assured, every Bizzi Beez franchisee undergoes a thorough police check before joining our family.
- We've got you covered with everything needed to make your home sparkle. From cleaning equipment to top-notch products, we're all set to deliver a cleaning experience that's beyond your expectations.
Do Bizzi Beez do commercial cleaning?admin
You've got it – we're versatile! While our heart lies in residential cleaning, we're also here for small commercial operations. Think medical suites, small offices, and more. If you're curious about commercial cleaning, our friendly customer care team is ready to help. We can even arrange a visit to the premises for a personalized quote, ensuring your space gets the attention it deserves!
There is limited free parking, is this ok?admin
You've got it! We kindly request that parking arrangements are made available for our cleaning teams. In cases where parking comes with a fee or the free parking limit is exceeded, no worries – the parking cost will be added as part of the cleaning cost. We're all about making things smooth and hassle-free for you!
Can you remove mould?admin
Absolutely, we've got the know-how to tackle mould! Our Bizzi Beez teams come equipped with mould removing chemicals that we'll use upon your request, specifically in bathroom tiled areas. However, it's important to note that while we give it our best shot, we can't guarantee that all mould will be removed. We're here to make your space as fresh and clean as possible!
Do you do after renovation or builders/new home cleans?admin
You bet we do! After those exciting renovations or building projects, we're here to bring the sparkle back. Our specially trained teams are on the job, usually on weekends or later in the day to suit your schedule. Here's how it works: these jobs are carefully assessed by a member of our caring customer team first. We'll provide a quote before we get to work, ensuring everything's crystal clear from the start.
Do you clean rentals?admin
Absolutely, we're here to make rental homes shine too! Here's the scoop: while we do clean rentals, we want to be upfront that we don't guarantee bonds or handle bond disputes with real estate agents. We believe in transparency, so we encourage you to personally inspect the work once it's done to ensure it meets your satisfaction. Your peace of mind matters to us!
Do you clean outside areas?admin
Absolutely, we're all about making your outdoor spaces shine too! We can work our magic on alfresco and outside dining areas. However, there's a small twist – we kindly ask that you provide the equipment for these outdoor clean-ups. Think of it as a team effort to make your outdoor spaces as delightful as your indoor ones!
What are your hourly rates?admin
When it comes to our rates, we're all about providing you with top-notch value. Our cleaning costs aren't based on hourly rates – we like to keep things simple. Instead, our skilled cleaners focus on making your home shine according to our company standards. You'll always know the exact set price for the job, ensuring that you get the quality service you deserve.
Do you clean windows?admin
You got it! When it comes to windows, we've got a special sparkle in mind. We're here to clean inside windows and outside windows on the bottom floor or those accessible by a balcony. Our rate is $50+GST per hour for this extra shine. Quick note: we can't provide quotes over the phone for this, but our fantastic team is more than happy to provide a quote on the day. If you're thinking of a full window makeover for your entire house, we recommend going for a specialized window cleaning service – they're the window wizards!
What additional services are offered in one-off cleans?admin
You're in for a treat with our one-off cleaning package! Here's the scoop on the extra magic we sprinkle around:
- We give all woodwork – skirting boards, window frames, and door frames – a refreshing wet wipe
- Inside of all cupboards and drawers in the kitchen, bathroom, laundry, and wardrobes get a wipe-down (just remember, cupboards must be empty)
- Walls, doors, light switches, power points, and handles get some special attention with spot cleaning
- Ovens get the star treatment, inside and out
- Rangehoods, fridges – inside and out – get that sparkling touch
- Bathroom exhaust fans and ceiling fans get their moment of shine
- Light fittings can join the clean party too (remember, it's a tag team effort – you remove, we wash!)
- Some windows get that extra sparkle
What services are included in a regular clean?admin
You're in for a treat with our regular cleaning package! Here's what we do to make your home shine:
- Vacuum and mop all floors
- Full clean of all bathrooms
- Thorough clean of the kitchen, including benchtops, stove top, sink, and microwave
- A touch of magic as we dust throughout the house, including windows ledges and skirting boards
- We wave goodbye to cobwebs, making sure they're history
- Mirrors get the royal treatment
- Any internal doors with glass are sparkling clean
- We sweep the front entrance and give that front door some love, cobweb-free
- Furniture gets a vacuum, under cushions, and a fluffy cushion tidy
- We're on venetian dust duty too!
Do you wash the walls or ceilings?admin
A: You've got it! When it comes to walls, our focus is on giving them that fresh and clean look. We do spot cleaning, which means we'll tackle fingerprints, small marks, and the areas around light switches and handles. However, we don't remove mould from walls, ceilings, or painted surfaces. Please note that our cleaning teams work with a 2-step ladder and can't reach high ceilings. But don't worry, your walls are in good hands!
Do you do cleaning for Work Cover claims, NDIS, or TAC?admin
We're here to help clarify things! Currently, Bizzi Beez doesn't provide cleaning services for Work Cover claims, NDIS, or TAC. While we specialise in residential cleaning, our focus is on making homes shine and ensuring our customers are delighted. If you have any other cleaning needs, we're here to assist!
Do you clean the tiles?admin
Absolutely, we've got your tiled surfaces covered! Our cleaning teams are on it when it comes to cleaning tiled areas using regular cleaning chemicals. However, it's important to note that we don't offer specific grout cleaning as a standalone service. We're here to ensure your tiles shine, and if you ever need anything specific, feel free to let us know!
Do you clean ovens?admin
You bet we do! We're here to tackle all those tough spots, including ovens. Here's how it works: we kindly ask that you spray the oven with oven cleaner before our visit, following the manufacturer's instructions. This gives the oven cleaning chemical some time to work its magic before the Bizzi Beez team arrives to make it shine. Your oven will thank you later!
Can I ask the cleaners to use my chemicals and equipment?admin
Absolutely, your cleaning experience is all about your comfort and preferences. Our cleaning teams are more than happy to accommodate your choices. If you'd like us to use specific products or equipment that you provide, just let us know! Your satisfaction is our priority, and we're here to tailor our services to your needs.
Do you clean with your own products?admin
Absolutely! When it comes to cleaning, we've got it all covered. Your dedicated Bizzi Beez Franchisee comes equipped with all the cleaning chemicals and equipment needed to get the job done right. We take pride in using citrus-based and environmentally friendly cleaning chemicals that not only leave your home sparkling but also contribute to a healthier environment. Just a heads up, the only exception is if you'd like us to use exit mould in the bathroom – we're here to cater to your preferences!
If you have a question that's not here, don't hesitate to contact us. Our team is ready to assist you with all your inquiries