Frequently Asked Questions
Can I ask the cleaners to use my chemicals and equipment?admin
Absolutely, your cleaning experience is all about your comfort and preferences. Our cleaning teams are more than happy to accommodate your choices. If you'd like us to use specific products or equipment that you provide, just let us know! Your satisfaction is our priority, and we're here to tailor our services to your needs.
Can you remove mould?admin
Absolutely, we've got the know-how to tackle mould! Our Bizzi Beez teams come equipped with mould removing chemicals that we'll use upon your request, specifically in bathroom tiled areas. However, it's important to note that while we give it our best shot, we can't guarantee that all mould will be removed. We're here to make your space as fresh and clean as possible!
Do Bizzi Beez do commercial cleaning?admin
You've got it – we're versatile! While our heart lies in residential cleaning, we're also here for small commercial operations. Think medical suites, small offices, and more. If you're curious about commercial cleaning, our friendly customer care team is ready to help. We can even arrange a visit to the premises for a personalized quote, ensuring your space gets the attention it deserves!
Do you clean outside areas?admin
Absolutely, we're all about making your outdoor spaces shine too! We can work our magic on alfresco and outside dining areas. However, there's a small twist – we kindly ask that you provide the equipment for these outdoor clean-ups. Think of it as a team effort to make your outdoor spaces as delightful as your indoor ones!
Do you clean ovens?admin
You bet we do! We're here to tackle all those tough spots, including ovens. Here's how it works: we kindly ask that you spray the oven with oven cleaner before our visit, following the manufacturer's instructions. This gives the oven cleaning chemical some time to work its magic before the Bizzi Beez team arrives to make it shine. Your oven will thank you later!
Do you clean rentals?admin
Absolutely, we're here to make rental homes shine too! Here's the scoop: while we do clean rentals, we want to be upfront that we don't guarantee bonds or handle bond disputes with real estate agents. We believe in transparency, so we encourage you to personally inspect the work once it's done to ensure it meets your satisfaction. Your peace of mind matters to us!
Do you clean the tiles?admin
Absolutely, we've got your tiled surfaces covered! Our cleaning teams are on it when it comes to cleaning tiled areas using regular cleaning chemicals. However, it's important to note that we don't offer specific grout cleaning as a standalone service. We're here to ensure your tiles shine, and if you ever need anything specific, feel free to let us know!
Do you clean windows?admin
You got it! When it comes to windows, we've got a special sparkle in mind. We're here to clean inside windows and outside windows on the bottom floor or those accessible by a balcony. Our rate is $50+GST per hour for this extra shine. Quick note: we can't provide quotes over the phone for this, but our fantastic team is more than happy to provide a quote on the day. If you're thinking of a full window makeover for your entire house, we recommend going for a specialized window cleaning service – they're the window wizards!
Do you clean with your own products?admin
Absolutely! When it comes to cleaning, we've got it all covered. Your dedicated Bizzi Beez Franchisee comes equipped with all the cleaning chemicals and equipment needed to get the job done right. We take pride in using citrus-based and environmentally friendly cleaning chemicals that not only leave your home sparkling but also contribute to a healthier environment. Just a heads up, the only exception is if you'd like us to use exit mould in the bathroom – we're here to cater to your preferences!
Do you do after renovation or builders/new home cleans?admin
You bet we do! After those exciting renovations or building projects, we're here to bring the sparkle back. Our specially trained teams are on the job, usually on weekends or later in the day to suit your schedule. Here's how it works: these jobs are carefully assessed by a member of our caring customer team first. We'll provide a quote before we get to work, ensuring everything's crystal clear from the start.